Q: What are the methods to submit an order?
A: Ra.Ma. offers two alternatives to place an order: you can either use the online “shopping cart” or send an e-mail to info@ramaidea.it (orders made by e-mail may take up to 1 or 2 days of management).

Q: How do I order online?
A: The process is very simple: you can visit the page you are interested in on the website, specify the amount you would like to purchase, click on the cart and the product will be automatically added to your order.

Q: Can you buy items over the internet that are non present on the site?
A: No, it is not possible, but you can ask for the feasibility of special products.

Q: Who do I contact for more information about a product that interests me?
A: If the description of a product does not fully satisfy your needs, we invite you to contact our Customer Service (info@ramaidea.it) for more information.

Q: What information is provided in the order history?
A: The order history online contains the data of the orders made from the site. This order history does not show any changes made with the Customer Service. This information, therefore, should only be used for personal purposes (please do not use it for VAT receipts or invoices.)

Q:What is the VAT rate on the order made?
A: All prices shown by Ra.Ma. are prices including VAT 22%.

Q: Can I change or cancel an order that I’ve already sent?
A: Ra.Ma. offers a service of immediate delivery, so your order is registered as soon as possible within our system: once it’s registered, no changes can be made. If you need to change or cancel your order urgently, please contact us immediately.

Q: What happens to my order if I lose the internet connection?
A: Your order will not be lost if it were to miss the internet connection during the time of order, or if your computer freezes while ordering. Your items will still be available in your shopping cart when you return to the website, as long as your were connected to www.ramaidea.it and that your browsers accepts cookies. If you have problems or concerns please contact us at: info@ramaidea.it

Q: Is there a minimum purchase order?
A: There is no minimum purchase.

Q: Is shipping included in the price?
A: The contribution of transport is € 5.99 VAT included. For orders above € 500 + VAT have special conditions.

Q: In how many days are the orders shipped?
A: Ra.Ma. guarantees the delivery of the goods within 48 hours from the received order. For 90% of the articles. However within 7 working days unless there is a hitch.

Q: Is it possible to deliver the order at a different address from the one on the invoice?
A: Yes, our order form includes a space dedicated to this feature: if the customer wants to receive the order at an address different from the invoice address, the customer shall advise in the spaces the destination address of the goods.

Q: Is it possible to indicate a scheduled time for the delivery of the order?
A: Yes, on the page dedicated to your order there is a field which allows you to enter any specifications of this type.

Q: How does the invoice work?
A: The invoice will be issued and sent in PDF format via e-mail the day after the order has been shipped.

Q: What do I get from registering on your site?
A: The registration on the website first of all gives the opportunity of not having to re-enter your details overtime you place an order, you will also find stored all your orders made online. Being registered gives you the right to take advantage of outstanding offers that are periodically prepared for the most loyal customers: you can receive directly on your computer the great offers, the news promoted by Ra.Ma. destined exclusively to those who are registered.

Q: What do I do if i forget my password?
A: If you forget your password, at the Login page there is a link “Forgot your Password?”. Entering the e-mail address provided during the registration, you will be sent an e-mail with the information needed to sign in.

Q: What are the possible payment methods?
A: It is possible to pay with credit card (VISA, Master Card, CartaSì, Post Pay), by advanced bank transfer, cash on delivery, Paypal and pick-up at our head office in Padua only with an appointment. All orders and payments are subject to acceptance by the Management. Offers submitted on the website do not apply to wholesalers or retailers. There will be no invoice if the order is without VAT.

Q: What if I can’t find the answer to a specific question?
A: If you would like to receive further information, please contact us at info@ramaidea.it.